Policies

Jump to: Terms & Conditions | Privacy Policy | Cancellation & Refund Poilcy

Terms & Conditions

Last updated: February 2026

1. About These Terms

These terms govern your use of johnarrell.com and all services offered through it. Services are provided by Healing For Good Ltd (NZBN: 9429051795740), a company registered in New Zealand, trading as John Arrell.

By purchasing or booking any service, you agree to these terms in full.

2. Nature of Services

Healing For Good Ltd offers a range of services through johnarrell.com, including but not limited to:

  • One-to-one (1:1) sessions

  • Group sessions

  • Courses and programmes

  • Workshops and events

All services are designed to offer grounded presence and a structured space for personal reflection and growth.

These services are not therapy, counselling, psychology, psychiatry, or any regulated mental health service. John Arrell is not a licensed therapist, counsellor, or medical professional.

Services are not a substitute for professional mental health treatment. If you are experiencing a mental health crisis, please contact a qualified mental health professional or emergency services immediately.

3. Your Responsibility

You are responsible for your own wellbeing, choices, and outcomes. Healing For Good Ltd does not take responsibility for decisions you make as a result of engaging with our services. All services require your active participation and willingness to engage honestly.

4. Service Format

Services are delivered in the format described at the time of purchase or booking. This may include:

  • Online video calls (individual or group)

  • Pre-recorded content (courses or programmes)

  • Live online workshops or events

  • In-person sessions or events (where applicable)

Where sessions are conducted via video call, they may be digitally transcribed and the transcript sent to you via email. By booking a session, you consent to this transcription where applicable.

5. Payment

Pricing for all services is displayed transparently at the point of purchase. Payment is required in full at the time of booking unless otherwise stated. Payment is processed securely via Stripe on behalf of Healing For Good Ltd.

6. Cancellation & Rescheduling

Please refer to our Cancellation & Rescheduling Policy for full details. All sales are final. No refunds are offered under any circumstances. Sessions may be rescheduled in accordance with our rescheduling policy.

7. Confidentiality

What you share in sessions or group settings is treated with respect and discretion. Healing For Good Ltd will not share your personal information with third parties except where required by law or where there is a risk of harm to yourself or others.

In group settings, all participants are expected to maintain confidentiality regarding what is shared by others in the group.

8. Transcription & Data

Where applicable, sessions may be digitally transcribed for your benefit. Transcripts are sent to you via email and stored securely. Anonymised transcripts may be used by Healing For Good Ltd for internal research, service improvement, and future development purposes. All identifying information is removed before any such use. Your personal information will never be attributable to you in this process.

If you do not wish your anonymised transcript to be used for these purposes, please notify us at john@johnarrell.com and we will honour your request.

You may request deletion of your data at any time by contacting john@johnarrell.com.

9. Intellectual Property

All content created and shared by Healing For Good Ltd, including course materials, recordings, written content, and resources, remains the intellectual property of Healing For Good Ltd. This content may not be reproduced, shared, or distributed without prior written permission.

10. Limitation of Liability

To the extent permitted by New Zealand law, the liability of Healing For Good Ltd is limited to the amount paid for the service in question. Healing For Good Ltd is not liable for any indirect, consequential, or incidental damages arising from use of our services or this website.

11. Consumer Guarantees Act

Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

12. Governing Law

These terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

13. Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated terms.

14. Contact

Healing For Good Ltd NZBN: 9429051795740 Trading as John Arrell john@johnarrell.com johnarrell.com

Privacy Policy

Last updated: February 2026

1. Introduction

This Privacy Policy applies to johnarrell.com and all services offered through it. Services are provided by Healing For Good Ltd (NZBN: 9429051795740), a company registered in New Zealand, trading as John Arrell.

We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.

2. Information We Collect

We collect information you provide when:

  • Booking or purchasing any service

  • Completing intake or registration forms

  • Participating in courses, programmes, or group sessions

  • Contacting us via email or through the website

We also collect basic website analytics (page visits, browser type) to improve the site.

3. How We Use Your Information

Your information is used to:

  • Process and confirm bookings and purchases

  • Deliver services you have purchased

  • Send confirmations, reminders, and session transcripts

  • Provide course or programme materials

  • Respond to your enquiries

  • Improve our services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Session Transcripts

Where applicable, sessions may be digitally transcribed. Transcripts are:

  • Sent to you via email after each session

  • Stored securely by Healing For Good Ltd

  • Not shared with any third parties in identifiable form

  • Available for deletion upon request

Anonymised transcripts may be used by Healing For Good Ltd for internal research, service improvement, and future development purposes. All identifying information is removed before any such use. Your personal information will never be attributable to you in this process.

If you do not wish your anonymised transcript to be used for these purposes, please notify us at john@johnarrell.com and we will honour your request.

5. Group Sessions & Courses

When you participate in group sessions, workshops, or courses:

  • Your name and participation may be visible to other participants

  • What you share in group settings is treated with discretion

  • All participants are expected to maintain confidentiality regarding others in the group

6. Payment Information

Payment is processed securely via Stripe on behalf of Healing For Good Ltd. We do not store your credit card or payment details. Please refer to Stripe's privacy policy for information on how they handle payment data.

7. Booking Information

Bookings are managed via Acuity Scheduling on behalf of Healing For Good Ltd. Please refer to Acuity's privacy policy for information on how they handle booking data.

8. Data Storage & Security

Your personal information is stored securely. Healing For Good Ltd takes reasonable steps to protect your data from unauthorised access, disclosure, or loss.

9. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Withdraw consent at any time

  • Make a complaint to the New Zealand Privacy Commissioner (www.privacy.org.nz)

To exercise these rights, contact: john@johnarrell.com

10. Retention of Data

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. You may request deletion of your data at any time by contacting john@johnarrell.com.

11. Cookies

This website uses basic cookies to ensure it functions properly. You can disable cookies in your browser settings, though this may affect site functionality.

12. Third Party Services

This site uses uses the following third-party services:

  • Squarespace (website hosting)

  • Acuity Scheduling (booking management)

  • Stripe (payment processing)

  • Google (email, video calls)

Other third-party services may be added without notification. Each of these services has its own privacy policy governing how it handles your data.

13. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

14. Contact

Healing For Good Ltd NZBN: 9429051795740 Trading as John Arrell john@johnarrell.com johnarrell.com

15. Governing Law

This policy is governed by the laws of New Zealand, including the Privacy Act 2020.

Cancellation & Rescheduling Policy

Last updated: February 2026

Services are provided by Healing For Good Ltd (NZBN: 9429051795740), a company registered in New Zealand, trading as John Arrell.

All Sales Are Final

All purchases are non-refundable. By completing payment, you acknowledge and agree that no refunds will be issued under any circumstances.

We encourage you to read all service descriptions carefully and contact john@johnarrell.com with any questions before booking.

1:1 Sessions

Rescheduling: Sessions may be rescheduled up to 12 hours before the scheduled session time.

To reschedule, use the link in your confirmation email or contact john@johnarrell.com.

Rescheduling requests made less than 12 hours before the scheduled session time will not be accepted and the session fee will be forfeited.

No-Shows: If you do not attend your scheduled session without rescheduling in advance, the session fee will be forfeited. No credit or transfer will be offered.

Group Sessions & Workshops

All sales are final for group sessions, workshops, and events. No refunds or transfers are offered.

If you are unable to attend, your place cannot be transferred to another person without prior written agreement from Healing For Good Ltd.

Courses & Programmes

All sales are final for courses and programmes. No refunds are offered once purchase is complete, including for partially completed courses or unused content.

Healing For Good Ltd Cancellations

In the rare event that a service is cancelled by Healing For Good Ltd, you will be offered either:

  • A full refund to your original payment method, or

  • The option to reschedule or transfer to another service at no extra cost

Consumer Guarantees Act

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Contact

Healing For Good Ltd NZBN: 9429051795740 Trading as John Arrell john@johnarrell.com johnarrell.com